Reference

Terms and Conditions That Apply to Your tk4 Account

Before you open an account or make a deposit via bKash, Nagad or Rocket, read these terms carefully — they set out what you can expect from us and what we ask of you.

Account holder responsibilitiesbKash, Nagad, Rocket wallet useEligibility by region and local lawSuspension and closure conditionsHow to contact us about these terms

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What These Terms Actually Cover

tk4 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you create an account and continue for as long as that account remains open. They cover how you access the platform, how your wallet transactions work — including deposits sent via bKash, Nagad or Rocket — and how disputes are handled.

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We may update these terms from time to time. When we do, we will notify you through your registered contact. Continued use of your account after a notice period counts as acceptance of the revised terms. You are responsible for keeping your login and wallet details
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secure. Sharing account credentials is a breach of these terms and may result in your account being suspended. Each account is personal — one account per person, and the name on your account must match the name registered with the wallet you use to deposit. If
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a mismatch is found during withdrawal verification, we will ask you to confirm your identity before funds are released. These terms do not override any applicable law in your jurisdiction. Where local law or eligible-region restrictions apply, those take precedence.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Handle Your Account Under These Terms

We apply these terms consistently across all accounts, regardless of payment method or device. Your account security, wallet verification steps and any suspension decisions are handled by our compliance team — not by automated filters alone. If your account is flagged, you will be contacted before any action is taken.

Wallet Verification

Withdrawals to bKash, Nagad or Rocket require the wallet number to match your registered account name. This check happens at the withdrawal stage, not at deposit.

Account Security

Your login credentials are your responsibility. We use encrypted sessions on both mobile and desktop. Never share your password or OTP with anyone, including support staff.

Term Change Notice

When terms are revised, we send a notice to your registered contact. You have a clear window to review changes before they take effect on your account.

Fair Review Process

If we suspend or close an account under these terms, you can raise a formal dispute through our support channels. We aim to respond to every dispute with a written explanation.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team is available to help. You can reach us through live chat, email or the in-app message tool. For wallet-related disputes involving bKash, Nagad or Rocket, have your transaction reference ready when you contact us — it speeds up the review significantly.

Team online

Live Chat

Start a chat directly from your account dashboard. Have your account ID and any relevant transaction reference ready for a faster response.

Email Support

Send a detailed message to our support address. Include your registered mobile number and the specific term or clause you want clarified.

In-App Message

Use the message tool inside the tk4 mobile interface. Works on any browser or device — no app download needed to reach the support team.

Common Questions About These Terms

These questions come up often when people review the terms for the first time. If your question is not covered here, reach out through live chat or email and we will walk you through the relevant clause directly.

Yes. These terms apply however you access your account — mobile browser, desktop or any other device. The rules are the same regardless of how you connect.

We will pause the withdrawal and ask you to verify your identity. Once confirmed, the transaction is released. This step protects your account from unauthorised withdrawals.

No. Each person may hold only one account. Using multiple accounts breaches these terms and may result in suspension of all associated accounts without prior notice.

We will notify you at your registered contact — email or mobile number. A clear effective date is included so you know exactly when the updated terms apply to your account.

Access and eligibility depend on your local law and the region you are in. Where local regulations restrict access, those rules take precedence over anything stated in these terms.

Contact us through live chat or email with your account ID and a brief description of the dispute. Our compliance team will review it and respond with a written explanation.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Apply to Your tk4 Account

How We Handle Your Account Under These Terms

Wallet Verification

Account Security

Term Change Notice

Fair Review Process

Reach Us About These Terms

Live Chat

Email Support

In-App Message

Common Questions About These Terms

01 Do these terms apply if I access tk4 from a mobile browser?

02 What happens if my bKash name does not match my tk4 account name?

03 Can I hold more than one account to make separate deposits via Nagad and Rocket?

04 How will I know if the terms have changed?

05 Are there regional restrictions on who these terms apply to?

06 How do I formally dispute a decision made under these terms?

Terms & Conditions

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